Terms and Conditions

1.1 These Terms and Conditions apply to every activity organised, managed or delivered by DRH Sports Ltd, including but not limited to weekly coaching courses, academy programmes, camps, pay-as-you-go sessions, individual lessons, competitions, parties, events and any related services.

1.2 The contract is between DRH Sports Ltd and the adult customer making the booking. Where the participant is a child, the contract is between DRH Sports Ltd and the parent or legal guardian responsible for that child. Adult participants booking for themselves contract directly with DRH Sports Ltd.

1.3 A contract is formed when a booking is completed through the DRH Sports website or approved booking system, payment is made or validly initiated, any required Direct Debit mandate is set up, and a booking confirmation email is issued.

1.4 Online registration, making a booking, setting up a Direct Debit, making payment, using childcare vouchers or Tax-Free Childcare, using wallet funds, or attending an activity constitutes acceptance of these Terms and Conditions and any policies referred to within them.

1.5 In these Terms and Conditions:

“Activity” means any camp, club, coaching course, academy programme, event, party, pay-as-you-go session, individual lesson or other activity organised, managed or run by DRH Sports Ltd.

“Customer” means the adult making the booking, including a parent or legal guardian booking on behalf of a child.

“Participant” or “Player” means the child, young person or adult attending an activity.

“Programme” means an ongoing coaching programme, course, academy or regular weekly session.

“Camp” means a holiday camp or day camp activity.

“PAYG” means a pay-as-you-go session booked individually rather than as an ongoing programme or course.

“Terms” means these Terms and Conditions and any policy, code of conduct or document expressly referred to within them.

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2.1 DRH Sports Ltd provides tennis coaching, multi-sport activities, academies, holiday camps, competitions, parties, events and related services.

2.2 Coaching and activities are delivered by appropriately qualified coaches or staff, with safeguarding, health and safety, DBS, insurance and venue requirements taken into account.

2.3 Coaching is a development service. DRH Sports Ltd does not guarantee specific performance outcomes, ranking improvements, team selection, competition results or progression between coaching groups.

2.4 DRH Sports Ltd may make reasonable changes to coaches, venues, session structures, activities, groupings, dates, times or course content where needed for safety, staffing, programme quality, venue availability, weather or operational reasons.

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3.1 Registration onto a camp, coaching course, programme or other activity must be completed online through the DRH Sports website or approved booking system unless DRH Sports Ltd expressly agrees otherwise in writing.

3.2 All user accounts must be set up by an adult using their own accurate information. Children may be added to an adult account.

3.3 Bookings are limited to availability and must normally be made at least 48 hours in advance so that DRH Sports Ltd can manage staffing, ratios, registers and communication in the event of cancellation or changes.

3.4 The customer must be aged 18 or over.

3.5 A booking is confirmed by email once the appropriate payment has been made or validly initiated in accordance with these Terms.

3.6 It is the customer’s responsibility to ensure that the correct activity, venue, day, time, player, age group and ability level have been selected. Change requests caused by customer booking error may be refused or may incur an administration fee.

3.7 To register and book successfully, the customer must provide and keep updated the following information:

participant name, date of birth, address and relevant contact details

at least one emergency contact name and phone number

medical, allergy, behavioural, additional needs or special educational needs information

media consent preferences

any other information reasonably requested for safeguarding, safety or administration purposes

3.8 If required information is missing or inaccurate before an activity begins, DRH Sports Ltd may refuse participation. Where the participant is a child, DRH Sports Ltd cannot take responsibility for them until the required information has been provided, and the child must remain in the care of the parent or guardian.

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4.1 Participants must be of a suitable age and ability for the activity booked. DRH Sports Ltd reserves the right to move, refuse or cancel a booking where the participant is not suitable for the group, activity, ratio or environment booked.

4.2 Camps are generally available for children aged 5 years and above, who must be in school Year 1, up to age 12. If a child is not yet in Year 1 or is aged 13 or over, the customer must contact DRH Sports Ltd to discuss suitability before booking.

4.3 All children attending camps must be able to use the toilet independently and without unsupervised assistance.

4.4 Coaching programmes generally run for children from age 4 upwards, with junior groups available up to age 18. Children aged 3 may be considered for appropriate sessions where DRH Sports Ltd agrees suitability in advance. Adult players should book onto an adult group.

4.5 Unless otherwise stated, all players booking onto a tennis club-based coaching course must hold any required membership with the relevant tennis club. Adult groups and mini tots may be exempt where stated by DRH Sports Ltd or the venue.

4.6 Where club membership is required, memberships may need to be booked and paid for separately through the relevant tennis club website or membership system. DRH Sports Ltd is not responsible for the pricing, administration, renewal, suspension, cancellation or enforcement of club memberships operated by the relevant venue.

4.7 Where a participant attends a membership-required activity without the necessary membership, DRH Sports Ltd reserves the right to suspend participation, move the participant where appropriate, or cancel the booking without refund where applicable.

4.8 Letchworth Club Membership Compliance

For participants booking onto eligible junior group coaching programmes, squads or camps delivered at Letchworth Sports and Tennis Club, a valid club membership may be required for the duration of participation.

Unless otherwise stated, this requirement does not normally apply to:

• under 5s programmes;
• adult coaching programmes; or
• trial sessions specifically advertised as non-member sessions.

By completing a booking, the parent, guardian or account holder confirms that:

• the participant already holds a valid club membership; or
• they will complete the required membership process within the timeframe communicated by the Club or DRH Sports Ltd.

Failure to maintain valid membership may result in temporary suspension from coaching sessions until membership is completed or renewed.

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5.1 Fees are payable in advance unless DRH Sports Ltd expressly confirms otherwise.

5.2 DRH Sports Ltd accepts payment by debit card, credit card, monthly Direct Debit, online account credit or wallet funds, Childcare Vouchers and Government Tax-Free Childcare where applicable. DRH Sports Ltd does not accept payment by cheque, cash or PayPal unless specifically agreed for a particular event or venue arrangement.

5.3 Payment must be received or validly initiated before attendance. DRH Sports Ltd may refuse attendance, suspend a place, cancel a booking or offer the place to another participant if payment is not made, not initiated, fails or is not confirmed within the required timeframe.

5.4 If a Direct Debit or other payment fails, DRH Sports Ltd may reattempt collection, request immediate alternative payment and/or suspend participation until the account is brought up to date.

5.5 Continued non-payment may result in cancellation of the participant’s place and any outstanding sums remaining due.

5.6 Venue-Specific Payment Collection

For certain activities delivered at Letchworth Sports and Tennis Club, bookings may be made through the DRH Sports website for administrative convenience.

In such cases, DRH Sports Ltd may act as booking facilitator, programme operator or collection agent.

Where this applies:

customer funds may pass directly to Letchworth Sports and Tennis Club;

those funds may not form part of DRH Sports Ltd turnover;

DRH Sports Ltd may not hold those customer funds as its own revenue.

Where DRH Sports Ltd acts as collection agent or booking facilitator, any refund relating to club fees may be subject to the relevant club’s policies, approval or financial processes

5.7 Outstanding Coaching Payments and Venue Escalation

Where coaching fees remain unpaid after DRH Sports Ltd has followed its published payment reminders and internal payment procedures, DRH Sports Ltd reserves the right to:

• suspend the participant from coaching sessions;
• restrict future bookings;
• pause access to certain programme benefits; and/or
• where relevant, notify the venue or club management of unresolved payment issues for operational or access purposes.

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6.0 Scope of this section

This section applies only to DRH Sports coaching programmes where monthly Direct Debit payments are offered, selected or required. Not all programmes, camps, academies, courses, venues or activities offer Direct Debit payment.

6.1 Payment model

From April 2026, ongoing coaching programmes will be paid by monthly Direct Debit unless DRH Sports Ltd states otherwise for a particular programme, course or venue.

The monthly Direct Debit amount is calculated as:

(Session cost x number of chargeable sessions in the programme year) / 12

This creates 12 equal monthly payments, regardless of how many sessions take place in any individual month.

6.2 Structured breaks

The programme year includes planned breaks, which may include approximately two weeks at Christmas, two weeks at Easter and three weeks at the end of the summer holidays. Breaks are built into the annual pricing model and do not reduce or pause the monthly Direct Debit amount.

6.3 Weather allowance

Programme pricing includes a predefined number of weather allowance sessions. The allowance is set on a per-course basis because venues, surfaces and course structures may differ.

If sessions are cancelled due to weather within the relevant course allowance, the monthly Direct Debit amount remains unchanged and no automatic make-up session or credit is due.

If weather-related cancellations exceed the predefined allowance for that specific course, DRH Sports Ltd will offer an appropriate remedy, which may include a make-up session, credit or other suitable solution. The remedy will be determined by DRH Sports Ltd, taking account of court availability, coach availability, group suitability and practical delivery.

6.4 Pro-rata payments at sign-up

When joining a Direct Debit programme part-way through a period, the website or booking system may automatically calculate a pro-rata initial payment based on the date of sign-up and the number of sessions remaining before the regular monthly Direct Debit cycle begins. Any pro-rata amount will be shown at checkout and charged automatically.

The pro-rata joining amount is normally calculated using:

the number of chargeable sessions remaining before the first regular Direct Debit collection date;

the applicable session price; and

any venue-specific pricing adjustments.

The exact amount will always be shown at checkout.

6.5 Stopping or amending a subscription

Players may leave an ongoing programme by giving 30 days’ written notice to [email protected]. DRH Sports Ltd will confirm the final payment collection date and the participant’s final session date.

Customers must not cancel a Direct Debit mandate without first giving the required written notice to DRH Sports Ltd. Cancelling payment without notice does not automatically cancel the contractual obligation to pay any sums due.

Leaving a programme for any reason means the participant forfeits their place on the programme. DRH Sports Ltd cannot guarantee that the same place will remain available should the participant later wish to return.

Amending a programme package, such as reducing or increasing the number of training days per week, requires 30 days’ written notice and is subject to availability, coach approval and programme suitability.

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7.1 DRH Sports Ltd is Ofsted registered where applicable and accepts Childcare Vouchers and Government Tax-Free Childcare for eligible activities. Customers should check the DRH Sports website or contact [email protected] if their provider is not listed or if they have difficulty making payment.

7.2 Activities must still be booked through the DRH Sports website or approved booking system. The customer should select the Childcare Voucher or Tax-Free Childcare payment option where available and then initiate payment through their provider.

7.3 From April 2026, ongoing course payments made by Childcare Vouchers or Tax-Free Childcare will normally be charged quarterly in line with the four financial quarters of the year. The system will calculate where the booking falls within the quarter, how many sessions remain, and the pro-rata amount due for that quarter.

7.4 Parents or players paying by Childcare Vouchers or Tax-Free Childcare must initiate payment within 12 hours of making the booking and provide DRH Sports Ltd with confirmation that payment has been initiated, such as a screenshot or provider confirmation.

7.5 If payment has not been initiated and confirmation has not been provided within 12 hours, the booking may be cancelled and the place may be offered to another participant.

7.6 Where a refund is agreed for a booking paid by Childcare Vouchers or Tax-Free Childcare, DRH Sports Ltd will refund to the childcare account if the provider allows this. Where that is not possible, credit may be provided to the customer’s DRH Sports online account.

7.7 Customers may use available DRH Sports online wallet funds towards eligible bookings. Wallet funds have no cash value, are non-transferable, may be subject to expiry or usage conditions and may not be redeemable for cash.

7.8 Online Wallet Funds and Account Credit:

DRH Sports Ltd may issue wallet funds or account credit following approved cancellations, promotions, goodwill gestures, overpayments, booking changes or administrative adjustments.

Wallet funds:

have no cash value;

are non-transferable;

may be subject to expiry or usage conditions;

may only be used by the account holder or linked participants;

may only be used towards eligible future bookings.

DRH Sports Ltd reserves the right to reverse, adjust or remove wallet funds where they were issued in error, fraud or misuse is suspected, a chargeback occurs, or the original booking later becomes invalid.

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8.1 Discount codes may be entered at checkout where applicable. Discount codes must be applied before completing the booking and cannot normally be refunded, credited or applied retrospectively.

8.2 Discount codes may be public promotional codes or individual personalised codes issued by DRH Sports Ltd for specific reasons. A discount code may cover part or all of a booking depending on the terms of that code.

8.3 Only one discount code may be used per booking. Discount codes cannot be combined, stacked or used in conjunction with one another unless DRH Sports Ltd expressly confirms otherwise in writing.

8.4 Standard codes include:

8.5 Discount eligibility is always subject to DRH Sports Ltd’s review. DRH Sports Ltd may refuse, amend or remove a discount where eligibility criteria are not met, where a code has been misused, where an error has occurred, or where the code was not intended for that booking.

8.6 If cancelling part of a booking means the original discount would no longer have applied, DRH Sports Ltd may recalculate the booking at the correct rate and deduct any difference from any refund or credit due, or request the additional amount from the customer.

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9.1 Where either a PAYG session, or course is full, customers may contact DRH Sports Ltd by email to request a place on the waiting list. Customers should assume they do not have a place unless DRH Sports Ltd confirms that a space has become available.

9.2 If a space becomes available, DRH Sports Ltd will contact the next person on the waiting list. The customer must confirm they wish to take the place and must then book through the DRH Sports website or approved booking system. If the offer of a place on an ongoing course is not responded to within 48 hours it may be offered to the next person on the waiting list.

9.3 Waiting list processes for courses and camps may vary by activity, demand, venue and programme structure.

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10.1 DRH Sports Ltd may need to change venues, dates, times, activities, coaches, groupings, course structures or timetables for reasons within or outside its control. DRH Sports Ltd will communicate significant changes where reasonably possible.

10.2 Camps

To request a change to a camp booking day or time, customers must email [email protected]. Changes are subject to availability and must normally be requested at least 7 days before the date no longer being attended. One change per attendee per camp may be made without charge. Further changes may incur a £5 administration fee. Changes requested with less than 7 days’ notice may not be granted.

Camp Go daily timetables and activities are guides only and may change. DRH Sports Ltd cannot guarantee that specific activities will always take place on specific days.

10.3 Programme courses

Requests to move to a different programme group must be agreed by the Tennis Manager or relevant programme lead. Requests must be sent to the relevant DRH Sports coaching email address and are subject to coach approval, availability, age, ability, safeguarding and group suitability. One change per player per term may be made without charge. Further changes may incur a £5 administration fee.

10.4 Parties

Changes to party booking information must be communicated as soon as possible by emailing [email protected]. Increases in participant numbers or changes to time, date, venue or format may change the cost or affect DRH Sports Ltd’s ability to deliver the party.

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11.1 Cancellations by DRH Sports Ltd

DRH Sports Ltd may cancel or amend activities due to insufficient numbers, coach illness, venue requirements, maintenance, health and safety issues, weather, unsafe conditions, safeguarding concerns or other operational reasons.

Where DRH Sports Ltd cancels an activity and no suitable alternative is provided, the customer may be offered a substitute booking, credit or refund for the cancelled element, subject to the specific activity type and payment method.

Where payment was made using Childcare Vouchers or Tax-Free Childcare, refunds will be returned to the childcare account where possible. If the provider does not allow this, DRH Sports Ltd may provide account credit.

11.2 Camp cancellations by the customer

All camp cancellations must be emailed to [email protected]. If cancelling on the morning of attendance, customers should also text or call 07901 903520 and leave a message so the coaching team know not to expect the child.

If a discounted weekly price was applied and the customer cancels part of a full week booking, DRH Sports Ltd may recalculate the booking at the daily rate. This may reduce the refund or result in an additional charge. If a sibling discount was used and the cancellation means the booking no longer qualifies, the booking may be recalculated accordingly.

Where payment was made by Childcare Vouchers or Tax-Free Childcare, refunds for customer-initiated camp cancellations may be provided as DRH Sports online account credit.

11.3 Programme cancellations and subscriptions

11.3A Fixed-Term or Prepaid Courses:

Where a course is sold as a fixed-term or prepaid course rather than an ongoing monthly subscription, the full course fee is payable at booking.

Unless DRH Sports Ltd cancels the remaining sessions without offering a suitable alternative, refunds or credits for voluntary withdrawal are not normally available.

Fixed-term prepaid courses are separate from ongoing Direct Debit subscription programmes.

11.3B For ongoing Direct Debit programmes, customers must give 30 days’ written notice to [email protected] to leave the programme or amend their package. DRH Sports Ltd will confirm the final payment collection date and last session date. Players leaving the programme forfeit their place.

There are no refunds or credits for choosing to stop attending an ongoing programme, except where these Terms expressly provide otherwise.

11.4 PAYG cancellations by the customer

If a customer can no longer attend a PAYG session, they should text 07901 903520 so DRH Sports Ltd can inform the coach.

A PAYG booking may be moved to an alternative date within the same term free of charge, subject to availability and a maximum of 3 moves per term, unless DRH Sports Ltd states otherwise.

The 25% administration fee applies only to the individual cancelled session and not to the total basket or order value.

11.5 Parties

Party cancellations must be emailed to [email protected].

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12.1 Coaching places are reserved and charged based on availability, staffing and programme planning, not on individual attendance.

12.2 From April 2026, make-up sessions will not be offered for general absence from ongoing coaching programmes, including holidays, school events, family commitments, clashes with other activities, transport issues, short-notice absence or inability to attend the booked session.

12.3 Make-up sessions or credits for ongoing programmes will only be considered where:

the predefined weather allowance for that specific course has been exceeded

the participant cannot attend due to illness or injury supported by appropriate professional or medical advice

exceptional extenuating circumstances apply, at DRH Sports Ltd’s discretion

12.4 Any approved make-up session, credit or other remedy is not guaranteed, has no cash value, is non-transferable and must be used within the timeframe specified by DRH Sports Ltd.

12.5 Participants must not attend a group or session they are not booked onto unless DRH Sports Ltd has confirmed this in advance.

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13.1 If a player becomes injured or has an ongoing illness lasting 30 days or longer, DRH Sports Ltd may allow monthly payments to be paused for up to 2 months while maintaining the player’s place within the programme.

13.2 Payment pauses are only available where the customer provides a note from a medical professional stating that the player cannot participate in sport.

13.3 Where an injury or illness requires short rest or adapted participation rather than full absence, the player is expected to attend training where it is safe and appropriate to do so. The coach will aim to provide an adapted training experience suitable to the player’s needs.

13.4 DRH Sports Ltd may exclude a participant from an activity before or during a session where illness, injury, medical concerns or safety risks mean attendance is not appropriate. Parents or carers must collect children promptly if requested.

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14.1 DRH Sports Ltd reserves the right to adjust coaching delivery, including coach allocation, assistant allocation, session structure, court allocation, group size, player grouping, activity content and venue arrangements.

14.2 Where a group has insufficient participants or is no longer viable, DRH Sports Ltd may cancel, merge, move or restructure the group. DRH Sports Ltd will contact affected customers, attempt to find a suitable alternative group, and where no suitable alternative is agreed, provide a refund or credit for remaining undelivered paid sessions where applicable.

14.3 Programme changes will be made with the aim of maintaining safety, safeguarding, quality of delivery and the overall viability of the programme.

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15.1 Sessions may be cancelled, postponed, shortened, moved indoors, adapted or changed where weather, court conditions, heat, cold, wind, rain, lightning, venue closure or any other unsafe condition makes delivery unsuitable.

15.2 For ongoing Direct Debit programmes from April 2026, weather-related cancellations are dealt with through the per-course weather allowance described in Section 6.3.

15.3 For camps, PAYG sessions, parties or non-subscription activities, DRH Sports Ltd will determine the appropriate alternative, credit or refund position depending on the activity type, payment method and amount of the activity that could reasonably be delivered.

15.4 Where a session has started and has run for a meaningful period before cancellation, DRH Sports Ltd may treat the session as delivered in full or in part, depending on the activity type and circumstances.

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16.1 Camps

Camp places are subject to availability, staffing, ratios, venue suitability and age requirements. Camp timetables and activities are guides only and may change. Children attending camps must bring suitable clothing, footwear, food, drink, medication and equipment, where stated, that’s required for the activity and weather.

16.2 Parties, community bookings and events

A deposit of 50% is due 3 weeks before the date of a event unless DRH Sports Ltd states otherwise. The remaining balance is due on or before the day of the booking. Payment may be made by the method agreed for the venue or event.

An increased number of participants, change of time, date, venue or format may result in a change of cost or affect DRH Sports Ltd’s ability to deliver the party or event.

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17.1 Participants must wear appropriate sports clothing and footwear. For tennis sessions this includes non-marking trainers where required. Jewellery should not be worn, long hair should be tied back, and newly pierced ears must be covered with suitable tape if earrings cannot be removed.

17.2 Parents and participants are responsible for ensuring the participant brings suitable clothing and equipment for the activity and conditions. DRH Sports Ltd may refuse participation or require collection if a participant arrives without suitable clothing, equipment or medication.

17.3 All participants must treat DRH Sports Ltd, club, venue and third-party equipment with respect. If equipment is damaged through lack of care, deliberate action or improper use, DRH Sports Ltd may charge the customer the reasonable cost of repair or replacement.

17.4 Personal belongings are brought to activities at the participant’s own risk. DRH Sports Ltd is not responsible for loss or damage to personal belongings.

17.5 Participants should not bring valuables to DRH Sports activities. Electronic tablets, mobile phones and recording devices are not permitted during activities unless DRH Sports Ltd expressly allows them. Staff may ask participants to hand devices in for safekeeping, but DRH Sports Ltd does not accept liability for loss or damage.

17.6 Lost property left at a tennis club or external venue will be handled in line with that venue’s lost property procedure. DRH Sports Ltd cannot guarantee recovery of any lost property.

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18.1 Parents and guardians are responsible for ensuring children are dropped off and collected at the correct times and locations.

18.2 A child aged 10 or younger must always be collected by an adult. A child aged 11 or older may only arrive or leave unaccompanied if DRH Sports Ltd has received written consent from a parent or guardian before the activity starts.

18.3 It is the parent or guardian’s responsibility to collect their child on time at the end of the activity. Where there is no contact from a parent or guardian and a child remains uncollected, DRH Sports Ltd may contact emergency contacts and/or social services if necessary.

18.4 For camps, if a child is collected more than 10 minutes late after the standard finish time, DRH Sports Ltd may charge £20 for every 15 minutes late to cover staff costs. Fees may be adjusted at staff discretion where the parent has communicated appropriately.

18.5 Persistent late collection may lead to exclusion from future activities without refund.

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19.1 DRH Sports Ltd will carry out risk assessments for activities and visual checks at the start of activity days where appropriate.

19.2 By accepting these Terms, the customer consents to DRH Sports Ltd staff administering necessary first aid and seeking emergency medical treatment where required.

19.3 Medical conditions, allergies, asthma, injuries, behavioural information, special educational needs, disabilities and any other relevant information must be fully disclosed when creating or updating the DRH Sports account and, where appropriate, directly to the lead coach, venue lead or camp director.

19.4 Children with allergies must bring any required EpiPen or equivalent medication. Children with asthma must bring their inhaler. Where a child requires medication or medical equipment and it is not provided, DRH Sports Ltd may refuse participation or require collection.

19.5 DRH Sports Ltd aims to accommodate children with specific needs, medical conditions, disabilities or additional requirements wherever reasonably possible. Parents or carers must provide full information at booking so DRH Sports Ltd can consider reasonable adjustments and suitability within the activity environment.

19.6 Decisions are made case by case, taking account of the child’s needs, staffing levels, ratios, venue, activity type and safety. DRH Sports Ltd does not provide one-to-one support. Where a child requires one-to-one support, DRH Sports Ltd may permit a parent, carer or support worker to attend where they are appropriately DBS checked and vetted where required.

19.7 If DRH Sports Ltd reasonably believes a child is not coping within the staffing ratios or activity environment, DRH Sports Ltd may ask the parent or carer to collect the child. No refund will be available in such circumstances unless DRH Sports Ltd decides otherwise.

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20.1 DRH Sports Ltd operates in line with safeguarding and child protection best practice. Staff are DBS checked where required and receive safeguarding training appropriate to their roles, qualifications and insurance requirements.

20.2 DRH Sports Ltd staff act in accordance with safeguarding and child protection policies. Copies of policies may be made available on request by emailing [email protected].

20.3 Participants, parents, guardians and staff must comply with applicable codes of conduct. These include:

Parent Code of Conduct: https://www.drhsports.co.uk/public/uploads/accordian/16706696155Er68.pdf

Child Code of Conduct: https://www.drhsports.co.uk/public/uploads/accordian/1670669657gqIWR.pdf

Equality and Diversity Statement: https://www.drhsports.co.uk/page/drh-sports-equality-and-diversity-statement

20.4 Safeguarding concerns should be reported promptly to the lead coach, venue lead, director or other appropriate safeguarding contact.

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21.1 DRH Sports Ltd may take photographs, video recordings and audio recordings during activities for coaching, training, publicity and promotional purposes.

21.2 Media may be used on DRH Sports Ltd and partner tennis club websites, social media platforms, emails, newsletters and printed promotional material.

21.3 Parents or guardians who do not consent to their child being photographed or recorded must ensure that the media consent information in their DRH Sports online account is accurate.

21.4 Where possible, DRH Sports Ltd will inform parents or guardians before planned photography or recording at an activity. However, customers are responsible for keeping their media consent preferences up to date.

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22.1 DRH Sports Ltd expects all participants, parents, guardians and spectators to behave respectfully towards coaches, staff, players, parents, venues and equipment.

22.2 Abuse towards staff, players, parents, guardians, venue staff or other attendees will not be tolerated.

22.3 DRH Sports Ltd follows a zero-tolerance approach to discrimination, bullying, harassment, abuse and persistent poor behaviour.

22.4 DRH Sports Ltd has a responsibility to protect the wellbeing and safety of children and adults in its care. Where behaviour is unsafe, disruptive, antisocial or negatively affects others, DRH Sports Ltd may remove a participant from the session, day, camp, course, term or programme.

22.5 Before exclusion, DRH Sports Ltd will usually aim to resolve issues where appropriate. However, in serious cases DRH Sports Ltd may exclude immediately. No refund will be issued for removal or exclusion due to behavioural breaches, and any costs associated with exclusion will be the customer’s responsibility.

22.6 Suspension Due to Membership or Payment Non-Compliance

Where a participant continues attending coaching sessions without:

• valid club membership; or
• completed coaching payment obligations,

DRH Sports Ltd reserves the right, in consultation with the venue where appropriate, to temporarily suspend participation until the matter is resolved.

Any suspension decision may be authorised by:

• DRH Sports Ltd Programme Management; and/or
• relevant club or venue management.

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23.1 DRH Sports Ltd operates a formal complaints procedure for group sessions, individual lessons and camps. The procedure should usually be used only where informal attempts to resolve an issue have been unsuccessful.

23.2 Complaints must be submitted within 7 days of the incident occurring so that DRH Sports Ltd has sufficient opportunity to investigate. DRH Sports Ltd will respond in writing within 28 days.

23.3 Removing a child from a camp or session before a complaint is formally presented may forfeit access to or continuation with the complaints procedure.

23.4 Stage 1

In the first instance, the complaint should be discussed with the Lead Coach or Director responsible for the venue or activity. The complaint will be investigated and the person about whom the complaint was made will not be involved in the investigation. A written response with findings and recommendations will be provided within 28 days of receiving the complaint.

23.5 Stage 2

If the complainant is not satisfied with the result from Stage 1, they may refer the complaint to Stage 2. This must be done in writing to DRH Sports Ltd within 15 days of completion of Stage 1. DRH Sports Ltd will review the complaint and inform the complainant of the outcome in writing.

23.6 External escalation

For Early Years provision, parents have the right to contact Ofsted if they feel they have not received a satisfactory response. Ofsted can be contacted on 0300 123 1231. Parents should have the Ofsted registration number of the relevant camp or course available where applicable. Ofsted may also be contacted by writing to: The National Business Unit, Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD.

23.7 All formal complaints are logged and monitored to ensure complaints are handled properly and to support service improvement.

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24.1 DRH Sports Ltd processes personal data in accordance with UK data protection law, including UK GDPR, and its Privacy Policy.

24.2 Personal data may be collected and used for registration, bookings, payments, Direct Debit administration, childcare voucher or Tax-Free Childcare administration, safeguarding, health and safety, emergency contact, medical support, attendance registers, communications, complaints, legal obligations and service improvement.

24.3 Customers are responsible for keeping their account information, emergency contact details, medical information and consent preferences accurate and up to date.

24.4 The DRH Sports Privacy Policy can be found here: https://www.drhsports.co.uk/page/drh-sports-privacy-policy

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25.1 Participation in sport and physical activity carries inherent risks. Customers and participants accept that minor injuries and accidents can occur despite appropriate care and supervision.

25.2 DRH Sports Ltd will take reasonable care in delivering activities but is not responsible for loss or damage to personal belongings, indirect losses, consequential losses, loss of opportunity, travel costs or other costs arising from cancellation, exclusion, venue changes or inability to attend, except where required by law.

25.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

25.4 Subject to clause 25.3, DRH Sports Ltd’s total liability is limited to the amount paid for the affected activity or service.

25.5 DRH Sports Ltd maintains insurance appropriate to its activities. Details may be available on reasonable request.

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26.1 DRH Sports Ltd is not liable for failure or delay in performing obligations where caused by events outside its reasonable control, including extreme weather, unsafe conditions, venue closure, government restrictions, public health issues, power failure, transport disruption, staff illness, emergencies or acts of third parties.

26.2 Activities may take place at third-party venues. DRH Sports Ltd is not responsible for the actions, omissions, policies, facilities, lost property procedures or venue decisions of third-party venue operators, except where DRH Sports Ltd is legally responsible.

26.3 DRH Sports Ltd aims to keep website information accurate and up to date but excludes, to the fullest extent permitted by law, warranties as to the accuracy, completeness, performance or fitness for a particular purpose of website content. If there is a conflict between website marketing content and these Terms, these Terms take priority unless DRH Sports Ltd expressly confirms otherwise in writing.

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27.1 DRH Sports Ltd may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law, safeguarding, insurance, venue requirement or operational necessity.

27.2 These Terms, together with the policies and documents referred to within them, form the entire agreement between the customer and DRH Sports Ltd in relation to the activity booked. The customer confirms they have not relied on any representation other than those contained in these Terms, the booking information and any written confirmation issued by DRH Sports Ltd.

27.3 If any term is found to be invalid, unlawful or unenforceable by a competent court or authority, that term will be removed or interpreted as narrowly as necessary, and the remaining terms will continue in full force.

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28.1 These Terms are governed by English law.

28.2 The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer rights that cannot lawfully be excluded or restricted.

28.3 Nothing in these Terms affects statutory rights that cannot be excluded or limited by law.

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29.1 This section applies to DRH Academy and Mini Academy programmes and works alongside the rest of these Terms and Conditions.

29.2 Players may only join the DRH Academy by invitation from a member of the DRH Sports coaching team. DRH Sports Ltd may consider a player’s age, ability, attitude, commitment, behaviour, attendance, training standards and suitability for the Academy environment.

29.3 Academy players must follow the DRH Academy Core Values, DRH Pillars and Player Expectations when training, competing, attending club activities or representing themselves, DRH Sports or their club at tennis events.

29.4 All Academy players may be required to hold a current signed player contract. Failure to comply with Academy expectations may result in a review of the player’s place.

29.5 Regular Academy training sessions normally run during school term time and do not normally run during school holidays. Additional school holiday sessions, camps, events or training opportunities may be arranged and may need to be booked and paid for separately.

29.6 The Academy fee may be calculated as an annual Academy fee divided into 12 equal monthly payments. This means payments may continue during months when regular Academy training sessions do not run.

29.7 Where Academy clothing or kit forms part of the Academy package, associated costs may be spread across monthly instalments. If a player joins part-way through the year or leaves before all kit payments have been completed, any outstanding kit balance may become immediately payable.

29.8 Players may leave the Academy by giving 30 days’ written notice to the relevant DRH Sports coaching or administration email address. Any outstanding sums, including notice-period payments and remaining kit costs, must be paid for the player to remain on any DRH Sports programme in any capacity.

29.9 Players leaving the Academy for any reason forfeit their Academy place. DRH Sports Ltd cannot guarantee that the same place will remain available if the player later wishes to return.

29.10 Amending an Academy package, including reducing or increasing training days per week, requires 30 days’ written notice and is subject to availability, coach approval and programme suitability.

29.11 If an Academy player becomes injured or has an ongoing illness lasting 30 days or longer, Academy payments may be paused for up to 2 months while keeping the player’s place, provided a medical professional confirms the player cannot participate in sport. Academy training kit payments remain payable during any payment pause.

29.12 Where an injury or illness requires short rest or adapted training rather than full absence, the player is expected to attend training where safe and appropriate. Coaches will aim to provide adapted training to suit the player’s needs.

29.13 Where courts cannot be used due to weather or exceptional circumstances, the coaching team may provide alternative tennis-related activities where appropriate. Cancellations will be communicated as early as possible, normally through the relevant Academy communication channel.

29.14 It is the parent or guardian’s responsibility to ensure at least one parent or guardian contact is included in the relevant Academy communication channel where used.

29.15 Academy Progression and Placement DRH Sports Ltd reserves the right to review, move, pause, deselect or remove a player from the Academy where the coaching team believes the programme is no longer suitable for the player’s development, behaviour, attendance, attitude, commitment, safeguarding, group dynamics or wider programme needs. Coaching decisions relating to Academy placement are final.

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30.1 This section applies to domestic and international tennis camps, performance trips, warm weather training camps, junior overseas training camps, adult tennis holidays, family tennis holidays, hosted tennis travel experiences and partnered venue tennis trips organised, promoted or delivered by DRH Sports Ltd.

30.2 Participation is subject to DRH Sports Ltd approval. DRH Sports Ltd may accept or decline bookings where it believes a participant’s playing level, physical condition, maturity, independence, behavioural history, medical needs or support requirements are unsuitable for the trip.

30.3 For junior warm weather training camps, players may be required to train regularly within a DRH Sports programme, compete at an appropriate level, demonstrate suitable maturity and independence, and follow DRH Sports values including Teamwork, Fair Play, Leadership, Dedication, Respect, Best Efforts and Champion’s Attitude.

30.4 Participants are responsible for holding valid passports, visas, travel documentation, medical documentation and any destination-specific documentation required. DRH Sports Ltd is not responsible for denied boarding, immigration issues or travel disruption caused by missing or invalid documents.

30.5 For junior warm weather training camps, comprehensive travel insurance is mandatory and is included within the trip price. Insurance cover and claims are subject to the insurer’s terms, conditions and exclusions, and DRH Sports Ltd cannot guarantee that any insurance claim will be accepted.

30.6 For adult tennis holidays, travel insurance is strongly recommended and remains the responsibility of the participant unless DRH Sports Ltd expressly states otherwise in writing. DRH Sports Ltd accepts no responsibility for losses arising from adults travelling without appropriate insurance.

30.7 Parents, guardians and adult participants must disclose allergies, medication, medical conditions, dietary requirements, injuries, behavioural information, mental health or welfare information and any other information that may affect safe participation. Failure to disclose relevant information may result in refusal of participation, removal from the trip or no refund being issued.

30.8 Participants must follow all venue, hotel, travel, airport, airline, coach and DRH Sports staff instructions. DRH Sports Ltd may remove a participant from part or all of a trip where behaviour is unsafe, abusive, disruptive, damaging, dishonest, discriminatory, repeatedly non-compliant or otherwise unsuitable.

30.9 Where a junior participant must be sent home or separated from the group due to behaviour, welfare or safety concerns, parents or guardians are responsible for all associated travel, supervision and additional costs. No refund will be issued where removal is due to behavioural breach.

30.10 For junior camps, parents acknowledge that players may share accommodation, move around approved resort or venue areas under supervision, participate in group meals and activities, and be expected to manage personal belongings and daily routines. DRH Sports staff provide group supervision but do not provide one-to-one care.

30.11 DRH Sports Ltd may limit mobile phone or electronic device use during training, meals, team activities, travel and rest periods. Devices may be temporarily held by staff where use is affecting behaviour, safeguarding, wellbeing or group standards.

30.12 Room allocations are made at DRH Sports Ltd’s discretion. DRH Sports Ltd may move participants between rooms or separate participants where behaviour, welfare, supervision or safeguarding requires it. Participants and parents are responsible for damage caused to hotel, venue or third-party property.

30.13 Training schedules, activities, court surfaces, venues, coaching teams, excursions and timings may change due to weather, venue availability, travel disruption, safety concerns, coach illness, participant welfare or operational need. Reasonable schedule changes do not automatically entitle participants to refunds.

30.14 Junior warm weather training camps may include flights, airport transfers, accommodation, training facilities and related logistics arranged or booked by DRH Sports Ltd, either directly or through approved third-party travel providers or partners. DRH Sports Ltd may arrange group flights directly to maintain safeguarding standards, efficient supervision and travel control.

30.15 Where flights or travel services are booked by DRH Sports Ltd, participants acknowledge that airline schedules, routes, baggage rules and flight times may change. DRH Sports Ltd is not responsible for airline cancellations or delays, baggage loss or damage, airport disruption, hotel operational issues, supplier insolvency or events outside its reasonable control, except where legally responsible.

30.16 Where DRH Sports Ltd books flights for junior participants, parents and guardians authorise DRH Sports staff to manage check-in, boarding and travel procedures, temporarily hold travel documents where necessary, and make reasonable travel decisions in the best interests of the group in the event of delays, cancellations or disruption.

30.17 For adult tennis holidays, participants are responsible for arranging and paying for their own flights, travel to the venue, airport transfers unless expressly included, travel insurance, passports and travel documentation. Adult participants must arrive at the designated venue and meet DRH Sports staff at the agreed time and place.

30.18 A non-refundable deposit is required to secure a place on junior warm weather training camps and adult tennis holidays. The deposit amount and payment schedule will be displayed on the DRH Sports website or booking information at the time of booking.

30.19 Following payment of the deposit, participants must follow the designated payment plan. Instalment amounts and dates may vary depending on destination, duration, accommodation, booking date and supplier deadlines. All payments must be made by the due dates. A place is only fully confirmed once all scheduled payments have been made in full and all required documentation has been submitted.

30.20 Failure to meet payment deadlines may result in reminders, temporary suspension of the booking, cancellation of the participant’s place and forfeiture of previous payments. DRH Sports Ltd may offer cancelled places to another participant.

30.21 Participant cancellations must be submitted in writing. Cancellation charges apply from the date written notice is received.

For junior warm weather training camps:

More than 120 days before departure: deposit forfeited and additional payments refunded.

90–119 days before departure: deposit forfeited and 50% of additional payments refunded.

60–89 days before departure: deposit forfeited and 25% of additional payments refunded.

Less than 60 days before departure: no refund.

30.22 For adult tennis holidays:

More than 90 days before start date: deposit forfeited and additional payments refunded.

60–89 days before start date: deposit forfeited and 50% of additional payments refunded.

30–59 days before start date: deposit forfeited and 25% refunded.

Less than 30 days before start date: no refund.

30.23 Where a participant is unable to travel due to injury or illness, DRH Sports Ltd may, at its discretion, offer transfer to a future trip, account credit or partial refund. Written notice and supporting medical documentation are required. Travel insurance should be used as the first route for recovery of costs where applicable.

30.24 DRH Sports Ltd may cancel or restructure a trip due to low numbers, coach illness, venue issues, political instability, travel restrictions, supplier issues, safety concerns or force majeure. If DRH Sports Ltd cancels a trip, participants may be offered a refund, credit or transfer to an alternative trip, subject to any non-recoverable third-party costs already incurred.

30.25 Trips may require a minimum number of participants to run. If the minimum number is not reached, DRH Sports Ltd may cancel, postpone, combine or restructure the trip.

30.26 Parents and guardians acknowledge that unforeseen expenses may arise during junior warm weather training camps as a result of a participant’s actions, behaviour, mistakes, personal requests or individual circumstances. Examples include lost, misplaced or incorrectly collected luggage, additional taxi or transfer costs, laundry, replacement personal items, hotel room service, food, drinks, snacks, room charges, property damage, pharmacy costs or other reasonable expenses incurred to protect the wellbeing, safety, comfort or participation of the player.

30.27 Where such expenses arise as a result of an individual participant’s actions or needs, DRH Sports Ltd may initially cover the cost where immediate payment is required. The parent or guardian agrees to reimburse DRH Sports Ltd in full within 7 days of receiving written notification or invoice, with reasonable evidence of the expense provided where possible.

30.28 Parents and guardians are responsible for ensuring junior participants have appropriate spending money for personal purchases. DRH Sports Ltd recommends the use of supervised prepaid cards. DRH Sports staff are not responsible for managing participant spending, replacing lost cash or cards, or resolving disputes about personal purchases.

30.29 Photos and videos may be taken during trips for newsletters, social media, website use, promotional campaigns and parent updates. Media preferences recorded on the participant’s DRH account will apply unless otherwise agreed.

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This appendix is a quick reference only. The main Terms and Conditions above take priority if there is any difference or uncertainty.

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